Feedback and complaints

Personally 4 U values your feedback and welcomes compliments, complaints and suggestions to help us improve our services. We are committed to delivering high-quality services that aim for the inclusion of all people.

You can provide feedback to Personally 4 U about any aspect of our business or the services we provide.

We will respond to your feedback as soon as possible (within 48 hours for complaints and within five to seven working days for other matters) and keep you up to date on any actions we are taking as a result of your feedback.

Feedback can be provided in a number of ways:

• by phone on 0428 469 664
• by email
• via the form below
• in writing to the Manager, Customer Experience, Personally 4 U, PO Box 1070, Loxton, South Australia 5333

If you would like more information about independent advocates the link below provides a comprehensive list of agencies and organisations that can assist you:

Advocacy organisations in South Australia – Advocacy for Disability Access and Inclusion Inc.

Depending on the nature of your feedback, the matter may be resolved immediately. If we need to make further enquiries, or your feedback relates to a more complex matter, it may take longer to resolve.

Personally 4 U uses and discloses personal information for the purpose for which it was collected.  We will maintain the confidentiality of your enquiry and only involve relevant Personally 4 U's staff as required to resolve any issues.

Complaints received anonymously will be accepted and investigated as far as possible.

If you are not comfortable with providing feedback directly to us or are unhappy with the outcome of our process you can contact the NDIS Quality and Safeguards Commission by calling 1800 035 544, visiting one of their offices in person or by visiting www.ndiscommission.gov.au for further information.